We at ORANKS INFOTECH regard the importance of customer review management and therefore form a team of creative thinkers to execute the endeavor. We understand that to be the best we have to do the best and this vision of ours has made us one of the most successful digital agencies in India. Our review management services genuinely bring out the perfect response online, may it be positive or negative. Furthermore, to show your customers that you truly care for them, being crystal clear is must and so our CRM services in Delhi assist you.
Service concerns about our CRM Company in Delhi, India are wide-ranging irrespective of the client’s industry – Currently, We are providing our CRM services to restaurants, hotels, hospitals, real estate, telecom and aviation companies – We manage consumer queries for our clients on all social platforms such as Facebook, Twitter, Instagram, LinkedIn in real-time, our turn around time to respond the consumer is less than 15 minutes for 1st reply. Also, we manage & help to improve the reviews & rating on Android, iOS apps and other third party consumer complaint websites & forum discussions. We always stay nifty with the amenities we provide
– 74% of consumers says that any local business having more positive online reviews are more trusted. Adding, to this a report from Bright Local shows that, “73% of online shoppers say that positive feedback made them trust a business more than ever before”. Also, more than 50% of the consumers believe that the star rating of a business matters a lot when different companies and their services are compared together. Considering all the figures, and being one of the most renowned review management company in Delhi, we listen and respond accordingly to build a supporting tool. We manage and respond to the consumer queries to provide a detail report of the same. We analyze the top consumer websites to monitor and respond as per the industry demand. It’s an honor for us to be proactive and take action in the favor of our client’s website and acme on his positive reviews.
As every client has different requirements & concerned reviews websites. We do very deep level CRM analysis and find out where people are putting queries / complaints about the brand, product and services, recommend same to our client to monitor and respond including all social platforms, android & IOS apps (If our client has apps).
Since, Google 3 pack listings have started appearing on search with generic business oriented queries & brand name search. It has become necessary to have valuable rating score & excellent reviews on your Google map listing. Get connect with our team to manage Google Map Listing Reviews.
We use CRM tools to manage the consumer queries and provide details report to our client on daily, weekly & monthly basis. Our CRM report has very high value insights such as number of queries received on daily basis, on platforms, turn around time, resolved, unresolved queries and world cloud, most talking user, influencers etc.